Selecting the Perfect Ring and Diamond
We understand that with so many beautiful designs and diamonds to choose from, it can feel overwhelming to know where to start. That’s why our Jewellers Bench online service is here to guide you through every step—whether you’re exploring styles, comparing stones, or using our online ring builder for the first time.
If you’re unsure which setting best reflects your taste, need help understanding diamond characteristics, or aren’t sure how to use the diamond filters to find your perfect stone, our experienced jewellers are ready to assist. We can answer questions about design options, guide you through the selection process, and help you compare choices side by side with high-resolution images or videos.
Simply contact us via the form below, WhatsApp, or through our social media channels, and we’ll arrange a personalised consultation—by chat, video call, or email—to discuss your preferences, budget, and ideas. We’ll provide tailored advice, curated suggestions, and clear explanations so you can feel confident in every choice you make.
Let us help you bring your vision to life and find a ring and diamond combination as unique and special as your story. Your dream ring is just a conversation away.
Get Expert Help with Your Ring
Frequently asked questions
What is the return policy?
At Jewellers Bench, every ring is made to order and crafted to the exact specifications chosen by you. Because each piece is custom-made, we are unable to accept returns or exchanges if you change your mind about your purchase.
We take great pride in the quality of our craftsmanship, and every ring is carefully inspected before it leaves our workshop. In the unlikely event that your ring has a manufacturing or workmanship fault, we will repair or replace the item at no cost to you.
Please note:
- Manufacturing faults do not include damage caused by misuse, improper care, or normal wear and tear.
- Any alterations made by another jeweller will void your warranty and return eligibility.
If you believe your ring has a fault, please contact us within 7 days of receiving your order so we can assist you promptly.
Finding your ring size
How do I work out my ring size?
The easiest way is to use one of our ring sizers, which we can send straight to your nominated address. This helps you measure at home with confidence.
You’re also welcome to visit a local jeweller to have your finger professionally sized.
What if I order the wrong size?
If your ring isn’t the right fit, don’t worry. We can resize it for you, and the cost will depend on the size adjustment required. We’ll always provide an estimate before we go ahead, so there are no surprises.
Can you help me choose a ring and diamond?
Absolutely! We’ll guide you through choosing the perfect style, metal, and diamond preference to suit you.
Whether you need a little reassurance or some expert advice, we’re always here to make the process simple and enjoyable.
Do you take custom requests?
Yes, we do. While our ready-to-wear rings are designed to be timeless, we also love creating something truly personal. If you’d like a custom or bespoke design, let us know and we’ll guide you through the process.
Delivery process
How long will it take to receive my ring?
We know you’ll be excited to wear your ring, and we do our best to get it to you as quickly as possible. Our ready-to-wear pieces are shipped within 3 to 6 weeks.
Do you deliver internationally?
At this stage, we only deliver within Australia.
Is my order safe while it’s on the way?
Absolutely. Every order is fully insured while in transit, so you can relax knowing your ring is protected until it reaches you.